PMXpert Software is pleased to announce that its parent company, Profit Systems Inc., is establishing a new branch in the United Kingdom.  From Bristol, England, the new branch will provide sales and support services for PMXpert, EventPro, and EventPro Planner customers in the United Kingdom and Europe.

PMXpert Software was originally introduced to England several years ago through a distributing company, but Steve Mitchell, CEO of Profit Systems Inc., recently decided that head office was ready to take the reins.  “It was time for us to take over PMXpert operations in the U.K. so that our customers have direct access to Profit Systems Inc.’s expertise and customer care,” said Mr. Mitchell.  “In addition to having knowledgeable employees based in England, the branch will be fully backed by the staff at our Canadian head office, who can share the experience gained from over twenty years in the software industry.”  Mr. Mitchell also expects the new branch will be a base from which to pursue new business opportunities.  “As PMXpert expands into Europe, our U.K. branch will provide a more convenient access point for European customers,” said Mr. Mitchell.

Jane Boyle will be managing the new branch.  Ms. Boyle brings to the company many years of experience in the hospitality industry.  Since taking over management of the branch, she has been dedicated to caring for current customers and seeking additional staff members to assist with expanding PMXpert’s presence in the United Kingdom and Europe.

Do you keep getting caught short on inventory? You shouldn’t! With the easy-to-use Inventory and Purchase Order features in PMXpert, you will always know what is in stock and how to return stock levels to maximum as soon as possible.

In the Purchase Orders screen, you can generate automatic P.O.s for any parts and fluids in the Inventory that have fallen below a set minimum level. To get this feature working, you just need to adjust a few settings properly. Go to PMXpert’s Inventory Screen, which displays details of all the parts and fluids you use in your maintenance tasks. When you create or edit an inventory item, you will see the Stock area in the lower left corner of the New or Edit form. Ensure the Controlled checkbox is selected. Enter the Minimum number and Maximum number of this item you want in stock. You can also enter the Current Supplier, if you like.

As you perform day-to-day activities, you will use up inventory items as “Details” in services, and PMXpert will automatically calculate how many items remain in stock. When an inventory item hits its Minimum level, it will trigger an automatic purchase order. In order to generate this waiting purchase order, go the Purchase Orders screen and click the Generate button. Choose whether you want to generate the P.O. for the lowest-cost supplier or the current supplier set on the inventory item. The purchase order will default to the number of inventory items required to bring the item back to its Maximum number. Now, check the purchase order one more time and click Generate. That’s all!

Wondering whether you need to top up inventory supplies? Simply go to the P.O.s screen and click Generate at any time. If you set up your Inventory with minimum levels and record the use of items in services, PMXpert will take care of the purchase orders or let you know that you don’t need any at this time.

For more information about Inventory and Purchase Orders in PMXpert, refer to Chapter 4: Inventory and Chapter 8: Purchase Orders in the PMXpert Manual. If you need more assistance with setting up your inventory and P.O.s, you may want to purchase PMXpert Software Training, available onsite or online. For more details or a quote, contact our Sales Department today at Sales.uk@PMXpert.com or 0871 218 0912 .

Software Updates are only available to customers with a current Upgrade Protection Plan. If your Upgrade Protection Plan has lapsed, contact our Sales Department at Sales.uk@PMXpert.com or 0871 218 0912 . They can provide you with information on how to reactivate your Upgrade Protection Plan so that you can continue to get the maximum advantage out of PMXpert Software.

Do you want to know What’s New right now? Check for new updates or review previous updates at any time by selecting Help | What’s New in PMXpert.

A: This problem commonly occurs when your workstation loses connection to the network drive after several hours of non-activity and PMXpert cannot find its tables. Restarting the software or logging in and out of your network will fix this problem.

You can reduce this problem by using UNC paths instead of drive mappings. If you use drive mappings, your database will look something like this: M:\PMXPERT\DATA\DATA.MDB. A UNC Path would look something like this: \\server-name\share-name\pmxpert\data\data.mdb. You may need to consult your IT department for your exact UNC path. If they are unable to help you, please contact PMXpert Support for further assistance.

If an error pops up in PMXpert, you should send the error report to our Support department immediately. Click the Email or Print button on the left of the pop-up. An Error Information dialog opens, in which you can enter a description of what happened. A Support Representative will actually read this explanation and try to re-create the error on his/her computer, so please give as much information as you can. For example “I clicked the Edit button” is not enough of an explanation. Describe the screen, tab and/or window that you are in, the button/tab you clicked, and what you were trying to do, i.e. edit an asset, complete a work order service, etc. Sending a screenshot is not necessary. When you are done, click OK to send the email or print the report. Remember, if you print the error report, you need to fax it to the Support Department at 0700 598 0910.

After you send the error report to Support, try to make the error occur again. Shut down the program and re-start it. Return to what you were doing and see if the error occurs. Also, if other people at your organisation use PMXpert on other workstations, see if they get the same error when trying the same procedure. If the error occurs again, you can send the error report to Support a second time, explaining that you were able to duplicate the error after restarting the application. You do not need to send more than two error reports for the same error. A Support Representative will look at your case and contact you via phone or email as soon as possible.