PMX Logo Item PMXpert Connection Volume 1, Issue 2
July 2007
www.pmxpertsoftware.co.uk

PMXpert Software
Phone: 0871 218 0912
Email: Sales.uk@PMXpert.com

This Issue:
What's New: Improved Phone System
Feature in Focus: Don't Miss a Thing with PMXAlerts!
Helpful Hint: Back Up Your Data
Software Update: Version 10.1.2.272
Did You Know: Add Attachments to Assets, Inventory, Requests

View previous issues of the PMXpert Connection at http://www.pmxpertsoftware.co.uk/newsletters/.

What's New: Improved Phone System


If you have called into PMXpert Software lately, you may have noticed that our opening greeting sounds a little different. That’s because we have purchased a brand new phone system with the latest technology so that we can provide our customers with even better service. Press 1 for Sales, 2 for Support and 3 for payments, to schedule training and all other enquiries.
The new phone system will improve access to our Support Department. When you call in, press 2 for Support and then press 1 for General Enquiries. Please provide your Company Name and User ID #, which is found by clicking Help | About in the program. If all of our Support lines are busy when you call in, you can leave a message without losing your place in line. Our new Desktop Messaging software ensures that the next available Support Representative will respond as quickly as possible.
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Feature in Focus: Don't Miss a Thing with PMXAlerts!


Nothing will fall through the cracks at your facility when you use the new PMXAlerts Module! Automatic email reminders ensure that the right people know what is happening at all times. Don’t want to get caught short on inventory items again? PMXAlerts will send you an email whenever inventory items drop down to reorder levels. Worried that services are being ignored? You can receive reminder and escalation notices for overdue services. PMXAlerts can also be configured to let you know when Work Orders are created and closed and when Requests are created, assigned or performed. You can also stay in the purchasing loop by receiving notifications when Purchase Orders are created, authorised and received.

Setting up the PMXAlerts Module is quick and easy. Simply select the recipients and enter the interval required before and between notifications. The many options ensure that notifications will be sent when you want and to whom you want. The pre-set Messages and Subjects allow recipients to quickly determine what needs to be done when they receive the emails.
There are so many things to do in a day and you can’t be everywhere at once! Let the PMXAlerts Module help you stay on top of everything that happens in your business. For pricing and more information, email Sales.uk@PMXpert.com or call us at 0871 218 0912.
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Helpful Hint: Back Up Your Data


Hard drive crash, power outage, power surge, virus attacks, hackers, natural disaster, theft, human error – there are so many ways your company can lose critical data! Data loss can result in days of recovery time and lost productivity, and yet data backup is still one of the most neglected areas of computer maintenance.
How often should you back up your PMXpert data files? Ask yourself how many days of data entry you are willing to lose. No more than one day? Then you should back up your data at least once a day. It does not have to be a time-consuming hassle. Once you have your backup schedule set and backup media arranged, it will become a brief, easy task in your daily routine. To learn more about setting a backup schedule, choosing backup media and selecting key files to back up, see http://www.pmxpertsoftware.co.uk/backupdata.html.
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Software Updates: Version 10.1.2.272


The latest update of PMXpert Software is now available! Download the Software Update by logging in to Support at http://www.pmxpertsoftware.co.uk/usersupport/supportmain.cfm. Click on the Downloads tab and click on the PMXpert 10.1 (10.1.2.272) link.

Watch for the next PMXpert Bulletin - this informative email lists all the New Features, Enhancements and Fixes included in the most recent updates. If you'd like to find out about the latest improvements included in this Software Update, log in to Support at http://www.pmxpertsoftware.co.uk/usersupport/supportmain.cfm and click the “What’s New?” link.

Software Updates are only available to customers with a current Upgrade Protection Plan. If your Upgrade Protection Plan has lapsed, email Sales.uk@PMXpert.com or call us at 0871 218 0912. They can provide you with information on how to reactivate it so that you can continue to get the maximum advantage out of PMXpert Software.
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Did You Know: Add Attachments to Assets, Inventory, Requests


Did you know that you can add attachments to Assets, Inventory and Requests in PMXpert Version 10? It’s so easy! Simply click the Attachments tab for the selected asset, inventory item or request and click the New button to the right. Why would you need to add attachments? Let’s say you want to record the appearance of an asset when first purchased. Attach a photo to the asset in the Assets screen. Perhaps a part comes with a complicated diagram and detailed document required for installation. Attach scanned copies of the documents to the part in the Inventory screen. No more digging through that pile of papers and instruction manuals next time you need to find them! There are so many ways you can use attachments to record important information that was difficult or impossible to record before.

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